Frequently Asked Questions (FAQ)
Welcome! Below, you’ll find answers to common questions about our products, ordering process, shipping, returns, and more. If you have any additional inquiries, feel free to contact us via email at qqq554955988@gmail.com or WhatsApp at +86 13546411616.
1. What products do you offer?
We specialize in a wide range of high-quality watches and bags. Our collection includes stylish and durable designs to suit various preferences and needs.
2. How do I place an order?
Placing an order is simple:
- Visit our website at https://qorvexkt.shop/.
- Browse the products and add your preferred items to the cart.
- Proceed to checkout and enter your shipping details.
- Complete payment to finalize your purchase.
3. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment methods. The available options will be displayed at checkout.
4. Do you offer international shipping?
Yes, we provide worldwide shipping. Shipping fees and delivery times may vary depending on the destination.
5. How long does shipping take?
Shipping times depend on your location and the selected shipping method:
- Domestic orders: Typically 5-10 business days.
- International orders: Usually 7-20 business days.
Please note that unforeseen delays may occur due to customs processing or external factors.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status on the courier’s website.
7. What is your return and refund policy?
- Returns: We accept returns for unused and unopened items within 14 days of delivery.
- Refunds: Refunds are issued once the returned item is received and inspected.
- Damaged or incorrect items: If you receive a defective or incorrect product, please contact us immediately for assistance.
8. Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations can only be requested within 24 hours of purchase. After this period, we cannot guarantee modifications.
9. Do you offer bulk or wholesale purchases?
Yes! We provide special pricing for bulk and wholesale orders. Please contact us via email or WhatsApp for more details.
10. Is my personal information secure on your website?
Yes, we prioritize your privacy and security. All transactions are encrypted, and we do not share your personal data with third parties.
11. How can I contact customer support?
You can reach us through:
- Email: qqq554955988@gmail.com
- WhatsApp: +86 13546411616
We are happy to assist you with any questions or concerns.
Thank you for shopping with us! 🚀